Customers who wish to file a complaint regarding services provided by Questzones can write to:
You can also send a formal complaint by mail at the following address :
8, Roux Street
Ste-Thérèse, QC J7E 1L3
If you are unable to reach a satisfactory resolution to your problem, the Canadian Radio-Television and Telecommunications Commission (CRTC) or the Commission for Complaints for Telecom-Television Services (CCTS) may be able to assist you. The CRTC is an independent agency of the Government of Canada responsible for the regulation of telecommunications companies.
Canadian Radio-Television and Telecommunications Commission
COMMISSION FOR COMPLAINTS FOR TELECOM-TELEVISION SERVICES (CCTS)
CCTS is an independent organization dedicated to resolving consumer and business complaints about telecommunications and TV services. If you have a complaint about your telephone, wireless, Internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you free of charge.
To learn more about CCTS, visit their website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.